By partnering with Finley, Valley Bank has been able to:
- Unify credit operations across multiple lending business lines
- Reduce reliance on third-party service providers
- Improve invoice and notice accuracy from 40% to 95%
- Save millions annually in servicing costs
- Strengthen internal oversight and borrower relationships
Valley National Bank is a regional bank with more than $62 billion in assets, serving customers across personal, business, and commercial banking. As the bank’s credit operations expanded, especially in securities-based lending (SBL) and syndicated loan servicing (SLS), so did the demands on internal systems.
With more capital moving through its lending channels and more counterparties to support, Valley’s leadership recognized an opportunity: build a credit operations foundation that could scale with growth, reduce operational friction, and deliver faster, more reliable service to both borrowers and internal teams.
The problem: Manual processes, legacy systems, and operational drag
While Valley’s credit business was accelerating, the underlying systems and processes hadn’t yet caught up. Each lending line operated on its own set of tools — legacy systems, external vendors, and manual workflows. These disconnected operations added time, complexity, and risk to Valley’s credit processes.
In securities-based lending, teams needed to monitor real-time collateral values to ensure loans remained properly secured. Without centralized tooling, that meant manually checking the value of pledged securities against credit thresholds, a process that grew more burdensome as volume increased.
In syndicated lending, the team was responsible for generating hundreds of borrower notices and interest invoices every week, drawing on market data and loan activity across a diverse portfolio. Valley had engaged a third-party service provider to handle these documents, but the outputs were often inaccurate and required extensive internal review. Even with significant investment in outside support, the team was left doing much of the work manually.
Valley recognized that as the scale and complexity of its credit operations continued to grow, piecemeal fixes wouldn’t be enough. It needed a long-term partner to help streamline, digitize, and unify its credit workflows — one that could move quickly and grow alongside them.
The solution: Finley as a modular platform built for growth
Valley initially brought in Finley to improve operations in its securities-based lending team. After a successful rollout, the relationship quickly expanded to include syndicated lending — and eventually, Finley became the system of record for credit operations across the bank.
Unlike traditional bank cores that cater to top 20 banks or consultants that require years to implement change, Finley delivered a modern, modular system that integrated quickly with Valley’s existing stack. Valley teams were up and running in weeks — not months — and saw immediate value.
Finley integrated directly with Valley Bank’s key systems:
- Core banking: FIS
- Accounting: IBS
- Business intelligence: Microsoft Power BI
Finley also provided a web-based UI that teams could use with minimal training, along with ongoing support from Finley’s engineers, product team, and customer success managers.
"This new platform allows us to digitize complex collateral and servicing processes with a differentiated speed and quality that aligns with our digital ambitions. Finley has been a terrific partner to work with and their innovative system will provide improved efficiencies, accuracy and timeliness for our debt capital operations." —Russell Barrett, Chief Operations Officer
Powering credit operations at scale
Finley now supports Valley teams in generating hundreds of automated invoices and borrower notices every week. It pulls in interest rate data and borrower activity from dozens of external feeds, creates alerts for undercollateralized loans, and digitizes thousands of pages of credit agreements into structured code.
These improvements have made a meaningful impact:
- 95%+ invoice accuracy, up from 40%, improving borrower trust
- Reduction in third-party servicing costs, saving Valley millions annually
- Streamlined operations, cutting down hours of manual review
- Stronger compliance, with real-time risk monitoring and better audit readiness
“We are thrilled to collaborate with Finley. This was a true design partnership. Valley came to Finley with a problem statement, and we worked together to build a product that has potential to address needs not only for Valley, but also many other financial institutions. We are excited about the future opportunities this partnership will bring.” —Jeff Allen, Partner at Valley Ventures, the bank's venture capital and innovation division
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